Shadesmate

Privacy Policy

Last Updated: October 28, 2025

Welcome to ShadeMate! This Privacy Policy explains how ShadeMate (“we,” “our,” or “us”) collects, uses, shares, and protects your information when you use our mobile application, website, and related services (collectively, the “Service”).

By using ShadeMate, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Service.

1. Information We Collect

a. Personal Information:

  • Email Address – used for account registration, order updates, and communication.
  • Mobile Number – used for verification, delivery updates, and customer support.
  • Password – used for securing your account.
  • Profile Photo – optional, used to personalize your user profile.

b. Transactional Information:

Details of your purchases, payment methods, and order history.

c. Payment Information:

We use PayPal as our trusted third-party payment processor. ShadeMate does not store or access your full payment card details. PayPal’s privacy policy governs how your payment data is handled. You can review it at PayPal Privacy Policy.

2. How We Use Your Information

  • Create and manage your ShadeMate account
  • Process orders and facilitate deliveries
  • Provide customer support
  • Send order confirmations, updates, and promotional messages
  • Improve app functionality and user experience
  • Ensure account and payment security

3. Sharing of Information

We do not sell your personal information. We may share your information with:

  • Service providers (e.g., delivery partners, cloud storage, analytics) who assist us in operating our business
  • Payment processors (PayPal) to complete your transactions securely
  • Legal authorities if required by law or to protect our rights

All third parties are obligated to keep your data confidential and use it only for the intended purpose.

4. Data Security

We implement industry-standard measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your password is encrypted, and all transactions are processed through secure SSL connections.

However, please understand that no system is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

  • Access, update, or delete your personal information via your account settings
  • Opt-out of promotional communications (emails, messages)
  • Request data deletion by contacting us at privacy@shadesmate.com

6. Children’s Privacy

ShadeMate is intended for users aged 18 and above. We do not knowingly collect data from minors. If you believe a child has provided personal information, please contact us for removal.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Provide the Service
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Once no longer needed, your data will be securely deleted or anonymized.

8. International Data Transfers

Since ShadeMate operates in the United States, your information may be processed and stored on servers located in the U.S. or other countries where our partners operate.

9. Changes to This Policy

We may update this Privacy Policy periodically. When changes occur, we’ll notify you through the app or via email, and update the “Last Updated” date above.

10. Contact Us

For any questions, concerns, or data-related requests, please contact us at:

📩 privacy@shadesmate.com